Support

Step One: If you are having difficulties with your Blackboard course, make sure you are aware of Blackboard computer requirements. See Computer Needs and update your computer.

Step Two: If your computer meets all requirements, has pop-ups enabled, and has all media downloads, but you are still having trouble accessing areas of your Blackboard course, contact your instructor.

Step Three: If your computer meets all requirements and your instructor is unable to help you with technical support, ask your instructor to contact your College's GVTC Coordinator.  This keeps communication open among you, the student, the instructor, and the College’s GVTC Coordinator.

Step Four: If your computer meets all requirements and your instructor and GVTC Coordinator have not been able to resolve your technical support issue, request that it is elevated to the GVTC HelpDesk.